If you have problems viewing this area please check if you have a flash player installed on your computer. You can get the latest version of flash player here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW
If the flash player is installed your browser might be not supporting the js scripts. Enable js in your browser settings.
If the flash player is installed your browser might be not supporting the js scripts. Enable js in your browser settings.
Software Planner has proven to be very useful to track product issues and Requests for Enhancements (RFEs). For us, the ability to access the information outside our company (by our sales force,customers and partners) was key has led to huge savings in Support and Product Management. It avoids having to go through hundreds of emails to identify, extract, and organize the issues and RFEs reported from the field and buried among other information. 
— Stephane Doublait, Director of Product Management
Need Support?
We take great pride in providing outstanding support. Our mission statement says it all:
"To establish a recognizable brand as a provider of cost justified project management and team collaborative solutions, backed by outstanding support".
Based on current surveys, our clients give us a 92% customer support satisfaction rating.
Your free support starts here. We have multiple ways to get help, please choose the method that is best for you:
- Knowledge Base - Find your answer now by searching our knowledge base for frequently asked questions.
- Support Ticket - Enter a support ticket detailing your question or issue. During normal business hours, expect an answer within 2 hours.
- Support Ticket Status - Check the status of your prior support tickets.
- Emergency Support - If this is an emergency (you are not able to connect to the web site), this allows you to page an on-call engineer.
- Enterprise Clients - If you are an Enterprise client, you can log into our Enterprise Portal to obtain latest releases, documentation, and access our Enterprise specific knowledge base.
- Suggestions - If you have suggestions for future product enhancements, log into the product and click Help/Suggestion Box.
- Call Us - If none of the methods above work for you, give us a call at +1 303-768-7480, choose the Support menu option.
Did you know that we offer a wide array of training classes delivered by Pragmatic Software certified trainers?
Learn More:
Training Services
Copyright © Pragmatic Software Co., Inc, 1992-Present