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Software Planner has dramatically improved our project management, testing, sales and marketing processes. Software Planner is the most comprehensive, feature-rich and affordable ALM tool on the market. Easy to use, great support and very affordable.
— Andrey Trubetskoy, STAR
Support and Community Portal
Thank you for visiting our Support and Community Portal. Please use this to get product support, connect with other users of our software, and to share ideas. We highly encourage your participation, as your input helps improve our products and service.
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Support Tickets Our support team provides "white glove" level of support, usually responding to tickets within 2 hours of receiving them. For issues that take longer, we keep you informed as to the progress. If you have an emergency after hours, page a support engineer (only for true emergencies). If you prefer phone, call us at +1 303-768-7480, choose Support from the menu option. Watch Video | Create Support Ticket | Check Ticket Status | Training |
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Search our User Discussion
Forums Find your answer now by searching our user discussion forum for frequently asked questions. Communicate with other users of Software Planner to share best practices, ask questions and get expert answers. We use Google Groups for our forums and once signed up, you can send postings to the group by emailing them to software-planner@googlegroups.com. Watch Video | Software Planner Forum |
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Read our
Blog Our thought leader is Steve Miller. Steve writes a monthly newsletter that is published on BlogSpot. His blog discusses best practices in Agile and Waterfall development, software quality management, and test automation. Please consider subscribing. Watch Video | Read our Blog | Follow our Blog | Follow on Twitter |
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Client Advisory Board If you wish to work closely with us to mold the future features of the product, we offer a client advisory board. This is limited to a small number of clients that agree to provide feedback on our software and attend periodic webinars (monthly or quarterly depending on need) to advise us in the importance of specific features. Client Advisory Board Brochure | Webinar Signup for Feb 5, 2010 |
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Enterprise Portal If you are an Enterprise client and need access to our technical documentation and utilities, log in from the site below. Watch Video | Enterprise Portal Login |
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